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Responsible Gaming

Playing responsibly means being in control of your gambling experience, ensuring it remains a safe form of online entertainment.

Our commitment

SkyCity Casino is dedicated to keeping you informed and safeguarded, monitoring fraudulent and criminal activity and averting underage gambling. Our priority is to protect your privacy and ensure the correct tools are in place to help you enjoy your experience at SkyCity Online Casino. We promise to always offer a fair gambling experience and to be transparent, both with our terms and our marketing initiatives.

We’re strictly 20+

It’s a legal requirement to be over the age of 20 in order to gamble. We take full responsibility to ensure that everyone who registers an account with us goes through a verification process. There are many protection tools that parents and guardians can implement to prevent underage gambling. For example, CYBERsitter is a filtering software that allows parents to collate a list of sites and have them blocked.

The best way to begin

Follow these simple guidelines before and during your time at SkyCity Online Casino to make your time on-site fun and safe:

  1. Before you play, decide on your deposit, wager and loss limits. Keep up to date with your transactions and check how much time and money you’re spending on a regular basis.
  2. Prioritise your daily responsibilities accordingly and ensure that playing online doesn’t interfere with your normal, everyday activities.
  3. Don’t play if you’re in recovery for any dependency or under the influence of alcohol or other substances.
  4. Don’t try to chase your losses. If you think that you’re losing control of your gambling then reach out to our team for help and guidance.

Keep track of your transactions

Your transaction history is available on your account at all times. There you can see your current cash and bonus balances, as well as all deposits and withdrawals. Your gaming history is also accessible, allowing you to see how much you’ve played, at what times of the day, and on which games. You can also get a full view of the balance after each bet, winnings and the current total funds available to either continue wagering with or to withdraw.

Take a self-assessment test

Examining your gambling habits gives you the chance to reflect on how comfortable you are with the time and money you’re spending. It may prove helpful to identify issues before they become a problem. Here are the questions you need to ask yourself:

  1. Have you bet more than you can really afford to lose?
  2. Have you needed to gamble with large amounts of money to get a feeling of excitement?
  3. Have you returned on another day to try to win back the money you lost?
  4. Have you borrowed money or sold anything to gamble?
  5. Have you felt that you might have a problem with gambling?
  6. Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?
  7. Have you felt guilty about the way you gamble or what happens when you gamble?
  8. Has gambling caused you any health problems, including stress or anxiety?
  9. Has your gambling caused any financial problems for you or your household?

Your job is to answer these questions in light of the Problem Gambling Severity Index (PGSI), which will help you to gauge where you are with your current gambling experience. These are your response options, together with the scores they attract:

  • Never (score: 0)
  • Rarely (score: 1)
  • Sometimes (score: 1)
  • Often (score: 2)
  • Always (score: 3)

What do the categories mean?

Score of 0: Non-problem gambler.

  • You can gamble with no negative consequences.

Score of 1 – 2: Low-risk gambler.

  • You experience a low level of problems, with few or no identified negative consequences. For example, you might occasionally spend over your limit or feel guilty about gambling.

Score of 3 – 7: Moderate-risk gambler.

  • You experience a moderate level of problems leading to some negative consequences. For example, you sometimes spend more than you can afford, lose track of time or feel guilty about gambling.

Score of 8 or higher: Problem gambler

  • You gamble with negative consequences and a possible loss of control. For example, you often spend over their limit, gamble to win back money you’ve lost and feel stressed about gambling.

If your score is 5 and above, you may be experiencing problems with your gambling and we recommend that you consider applying limits to your account(s) or self-excluding. If you wish to limit or self-exclude your account, click here once you’ve logged in. More information about the signs of problem gambling and how to get help can be found on the Salvation Army site.

Reality Check

The Reality Check is a feature that allows you to set a reminder informing you of the time you’ve spent playing on the site. Upon launching the first gaming session, you’ll be prompted with a notification to set a Reality Check interval of 15 minutes, 30 minutes, 60 minutes, or none at all.

The Reality Check timer will start once you launch your first gaming session, and remains until you end. When you reach your selected time period, a notification message will pop up on your screen with a summary of the time spent playing and your wins and losses during that period.

You can set up your Reality Check here once you’ve logged in.

Note: The Reality Check reminder may not work as expected if you don’t accept cookies or use ‘incognito’ mode on your browser.

Financial limits

Decide on your financial limits before you start to play, as this will go a long way toward reducing any financial harm.

Control your gameplay with these four types of limits:

  • Deposit limits allow you to set a limit on the amount of money you deposit into your account for a given period
  • Net loss limits allow you to control the maximum amount of money you can lose over the selected period
  • Wagering limits allow you to limit the amount you can wager for the period selected
  • Session limits will limit the amount of time you can stay logged into your account

Financial limits can be set on a daily, weekly or monthly basis, and you can adjust your limits whenever you choose. The facility is available here once you’ve logged in, or by contacting our Customer Support team.

For more information about limits and the resetting process please follow the dedicated FAQ here.

Financial limits may be reduced immediately at any time. Any request to increase or remove a limit is subject to a 24-hour ‘cooling off’ period, during which time the original limit will remain active.

Time-out

If you want to take a break, you can use the time-out facility. It’s available here after you’ve logged in, or by contacting our Customer Support team.

You can request a time-out period of 24 hours, 7 days or 30 days. Your account will automatically become accessible once the time-out period ends.

Self-exclusion

If online gambling becomes something other than fun and entertainment, you can always opt to self-exclude. This will allow you to take a break from gambling during your chosen period. All online accounts that you hold with Silvereye Entertainment Limited will be subject to your self-exclusion request automatically. This facility is available online here after you’ve logged in, or by contacting our Customer Support team.

During the self-exclusion period, we’ll exclude all accounts you hold with us and return any remaining balances. Once you choose to self-exclude, the process can’t be reversed for any reason, and you won’t be able to apply for new accounts.

We won’t send any marketing material or accept any deposits or bets. Please note, however, that whilst your details will be removed from our mailing database, you might still receive marketing material that was already in the process of being sent. If you receive anything like this, simply disregard it.

Once the self-exclusion period has expired, your accounts will remain closed unless you contact us to reactivate. Once a reactivation request is received, a further 24 hour ‘cooling off’ period is applied before you are able to gain access to your player account.

Once the self-exclusion period has expired, your accounts are re-opened by request only

Help and support

If you ever feel like you, or someone else, is experiencing signs of problem gambling, a number of support services provide free and confidential support, education and counselling. Their staff of qualified counsellors are on hand to support people with gambling-related problems as well as their whanau, family and others affected.

You should also consider blocking access to all gambling sites from your PC, laptop, tablet, and phone by installing blocking software such as this. It uses sophisticated tools to block all gambling sites and software.

The Salvation Army Oasis

The Salvation Army Oasis offers free and confidential support to all people affected by gambling harm. They operate in several locations across Aotearoa New Zealand. There are also phone and online services available for those living in remote areas.

Anyone concerned about gambling harm is welcome, regardless of gender, culture, religion or sexual orientation.

Free support options

  • Counselling by phone, email, video call, and face-to-face
  • Counselling for families and whānau
  • Support and education groups
  • Assistance with self-exclusion
  • Connection to other services like budgeting, food parcels, addiction or mental health programmes, legal support, housing and more

How to get in touch

  • Website: oasis.salvationarmy.org.nz
  • Phone: 0800 53 00 00
  • Email: Click here for the email address of your local Oasis
  • Facebook: facebook.com/OasisReducingGamblingHarm

What to expect

  • No cost: All services are completely free.
  • No judgement: Oasis is a welcoming, warm and professional service. You’ll be able to talk to someone you trust about your gambling concerns, without being judged.
  • Guidance: Your first contact with Oasis can be a short phone call, text or email to get more information. Or you can opt for a longer 60–75-minute counselling session. The counsellor will guide the first appointment, manage the time, and balance the information-gathering part of the session with hearing your story. You’re welcome to bring a support person with you.
  • Help: You’ll be asked questions about who you are and how gambling has affected you and your relationships. This will allow you to reflect on the impact gambling has on your life and that of your close whānau.
  • Tailored support: Oasis counsellors will work with you to develop a plan that meets your unique physical, mental, spiritual and whānau health needs. We use a variety of therapies to help people move forward.
  • Confidentiality: Information about your attendance or progress will never be shared with a third party (including family) without your written consent and knowledge.

There are a variety of different online tools that you can access to restrict your access to gambling websites including casinos, lotto and the TAB. You can find information on these tools here.

See the website FAQs for more information.

Te Piringa Tupono – Raukura Hauora o Tainui

The Te Piringa Tupono – Raukura Hauora o Tainui gambling service service is free and confidential for anyone whose lifestyle has been disrupted as a result of gambling. Their aim is to reduce and minimise the harm that gambling causes in an environment that educates, supports and encourages wellness for individuals and families. The vision is to ‘Empower a positive change within whanau and communities’.

Eligibility

You can participate in the program if you’re:

  • A gambler or have been affected by someone else’s gambling
  • 17 years and over
  • In the Auckland regional area to Tuakau

Free support options

There are a number of ways to get support:

  • One to one
  • Facilitation
  • Counselling
  • Follow-up support
  • Group support
  • 10 week Community Gambling Harm Awareness Program
  • 10 week Financial Literacy program (criteria applies)
  • Community Promotions

Referral pathways

You can start getting help through:

  • Face to face referrals in the community
  • Self-referrals
  • Phone referrals
  • Referrals from other gambling service providers
  • The helpline

How to connect

  • Phone on 09 263 8040
  • Visit the website

Asian Family Services

Asian Family Services is contracted by the Ministry of Health to provide support for gamblers, family members and other people who are negatively affected by problem gambling in the past or at present.

Providers